Professional Experience

Ahmedabad, Gujarat, India

• Providing 24x7 hardware and software support for Dell enterprise-class servers, storage systems, and client terminals.
• Troubleshooting motherboard faults, storage arrays, network adapters, and diagnostic code indicators.
• Managing parts dispatch and transaction logging within Dell warranty service guidelines.
• Providing remote support to corporate users for Windows Server/Desktop setups, printer drivers, and software compliance.

Veraval, Gujarat, India

• Installed and configured local area networks (LANs), wireless access points, and routing devices for commercial clients.
• Maintained IT inventories, providing assembly and diagnostic services for custom desktops and laptops.
• Administered security software deployments and client malware/antivirus remediation protocols.

Malaysia

• Supported multinational corporate IT systems, managing secure remote desktop connections and thin client configurations.
• Liaised with global hardware providers to log support tickets and execute replacement cycles.
• Maintained stable local broadband gateways, monitoring router logs and diagnostic indicators.

Ahmedabad, Gujarat, India

• Installed, calibrated, and maintained corporate printer fleets and advanced document scanners.
• Diagnosed firmware issues, performed chip-level diagnostics, and handled component replacements.
• Conducted onsite user training on printer configurations and basic network diagnostics.